Chief Customer Experience Specialist

1 day ago


Quetta City Tehsil, Pakistan beBeeTechnical Full time 1,200,000 - 1,500,000
Senior Support Expert Position

This senior-level technical support role involves overseeing the delivery of complex technical solutions to customers.

As a Lead Technical Support Engineer, you will be responsible for providing expert guidance and leadership to junior engineers while driving continuous process improvement.

Key responsibilities include collaborating with cross-functional teams to identify and resolve technical issues affecting customers.

Responsibilities:

  • Provide detailed analysis of complex technical issues and develop effective solutions.
  • Develop and maintain accurate technical documentation for internal and external use.
  • Mentor and train junior engineers to improve their technical skills and knowledge.
  • Identify opportunities for process improvement and implement changes to enhance efficiency and effectiveness.

Requirements:

  • Minimum 3 years of experience in technical support or customer support.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a team-oriented environment.
  • Familiarity with SQL and API concepts.


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