
Chief Customer Experience Specialist
1 day ago
This senior-level technical support role involves overseeing the delivery of complex technical solutions to customers.
As a Lead Technical Support Engineer, you will be responsible for providing expert guidance and leadership to junior engineers while driving continuous process improvement.
Key responsibilities include collaborating with cross-functional teams to identify and resolve technical issues affecting customers.
Responsibilities:
- Provide detailed analysis of complex technical issues and develop effective solutions.
- Develop and maintain accurate technical documentation for internal and external use.
- Mentor and train junior engineers to improve their technical skills and knowledge.
- Identify opportunities for process improvement and implement changes to enhance efficiency and effectiveness.
Requirements:
- Minimum 3 years of experience in technical support or customer support.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a team-oriented environment.
- Familiarity with SQL and API concepts.
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