Regional Operations Specialist

5 days ago

Karachi, Sindh, Pakistan beBeeOperational Full time

The Area Manager role requires a strategic leader who can balance high-level operational oversight with on-ground execution.

To be successful, you need to have a minimum of 5 years of experience in a similar role. You must be an experienced and driven individual who can lead and oversee daily operations across all assigned outlets.

The ideal candidate will have strong negotiation skills, excellent communication and interpersonal skills to effectively interact with clients, suppliers, and team members.

You will be responsible for implementing and monitoring standard operating procedures (SOPs) to ensure efficiency, consistency, and quality. This includes conducting regular site visits to audit cleanliness, service, inventory, and staff performance.

In addition, you will be responsible for hiring, training, and mentoring baristas and staff to maintain high performance and morale. You will develop shift schedules, labor management strategies, and training plans in coordination with the team.

The Area Manager will also ensure exceptional customer service is consistently delivered at every location. You will monitor guest feedback channels and resolve escalated customer issues with urgency and professionalism.

Financial accountability is also a key aspect of this role. You will own the P&L of each outlet and ensure financial targets are met. You will work closely with finance and procurement teams to manage inventory, vendor relations, and cost control.

Quality assurance and compliance are also critical components of this role. You will ensure all outlets comply with health, safety, and food hygiene standards. You will maintain quality control protocols for coffee preparation and implement regular training and audits to ensure compliance.

This role requires a dynamic and results-driven individual who can drive business growth and improvement while maintaining a culture of excellence.

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