Technical Support Specialist

3 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

Live Chat Support Specialist Wanted

Job Summary

We seek an experienced live chat support specialist to deliver exceptional customer experiences through live chat and email. As the primary point of contact, you will efficiently resolve product-related inquiries and technical issues.

Main Responsibilities:

  1. Address customer inquiries via live chat and email in a timely and professional manner.
  2. Analyze and troubleshoot technical problems, providing step-by-step guidance to customers.
  3. Stay current on product features, usage, and account information to answer customer queries accurately.
  4. Proactively follow up on issues to ensure resolution and customer satisfaction.
  5. Escalate complex technical problems while maintaining ownership and accountability.
  6. Contribute to the development and maintenance of the customer support knowledge base.
  7. Collaborate with technical, product, and sales teams for seamless support services.
  8. Share insights and recommendations to enhance workflow efficiency, interaction quality, and team performance.
  9. Participate in ongoing education and training programs on product features and customer service best practices.

Required Qualifications:

  • Previous experience in live chat support or customer service, particularly with technical inquiries.
  • Excellent written communication skills with clarity and professionalism.
  • Strong analytical and problem-solving abilities.
  • Ability to handle multiple conversations simultaneously while maintaining quality standards.
  • Familiarity with live chat software and ticketing systems.
  • Comfortable working in a dynamic environment with rotating shifts, including remote night shifts.
  • High level of accuracy in query handling.
  • Flexible, adaptable, and able to prioritize tasks effectively.
  • Technical knowledge of software or web platforms is advantageous.

What's in it for You:

  1. Competitive compensation and benefits package.
  2. Flexible scheduling with day and remote night shifts.
  3. A supportive and collaborative work environment.
  4. Ongoing opportunities for professional growth and skill development.

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