Operations Vendor Relationship Manager

2 days ago

Karachi, Sindh, Pakistan beBeeVendor Full time
Vendor Management Specialist Job Description

This role involves overseeing vendor relationships, ensuring smooth coordination between clients and third-party providers, and managing key operational processes related to card production and inventory.

  • The ideal candidate will have strong stakeholder management skills, a deep understanding of vendor SLAs, and the ability to resolve escalations efficiently.

Key Responsibilities:

  • Vendor & Stakeholder Coordination:
    • Organize and lead monthly/quarterly meetings with clients, vendors, and third-party providers to ensure alignment on operations and address any concerns.
    • Act as the primary point of contact for vendors, ensuring seamless communication and issue resolution.
    • Collaborate with internal teams to align vendor operations with business objectives.
  • Card Production & Inventory Management:
    • Oversee card production and replenishment processes, ensuring timely delivery and adherence to quality standards.
    • Monitor card stock levels regularly to prevent shortages or overstock situations.
    • Work closely with vendors to optimize production schedules and maintain efficiency.
  • Vendor Performance & SLA Management:
    • Track and monitor vendor Service Level Agreements (SLAs) to ensure compliance with agreed-upon performance standards.
    • Analyze vendor performance metrics and implement corrective actions where necessary.
    • Maintain strong relationships with vendors to drive continuous improvement in service delivery.
  • Issue Resolution & Escalations:
    • Handle escalations efficiently, working with vendors and partners to resolve issues in a timely manner.
    • Identify recurring operational challenges and implement solutions to enhance vendor performance.
    • Provide regular reports and updates on vendor-related issues to senior management.

Required Skills and Qualifications:

  • Bachelor's degree in Business Administration, Supply Chain Management, Operations, or a related field.
  • 4+ years of experience in vendor management, procurement, or operations.
  • Strong negotiation and relationship management skills.
  • Excellent communication and coordination abilities.
  • Experience in tracking SLAs and managing performance metrics.
  • Proficiency in MS Office (Excel, PowerPoint) and vendor management tools.
  • Ability to work in a fast-paced environment and handle multiple stakeholders.

Benefits:

  • Referrals increase your chances of interviewing at NymCard by 2x

Job Details:

  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Management and Manufacturing

Location: Karachi Division, Sindh, Pakistan

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