
Account Growth Specialist
2 days ago
The ideal candidate will be responsible for building strong relationships with clients, onboard and train users to drive retention and upsell opportunities.
Key Responsibilities:
- Develop long-term partnerships with clients to ensure they achieve their goals and maximise value from products/services.
- Guide customers through onboarding to deliver a seamless experience and enhance product adoption.
- Identify opportunities to upsell/cross-sell solutions and reduce churn through proactive engagement.
- Act as the primary point of contact, address concerns, troubleshoot issues, and ensure client satisfaction.
- Analyse usage metrics and feedback to refine engagement strategies and boost success rates.
Requirements:
- Proven experience in Customer Success, Account Management, or Client Support roles.
- Industry knowledge in SaaS, Tech, E-commerce, Marketing, Cybersecurity, FinTech, or other B2B-focused industries.
- Familiarity with CRM software, customer engagement tools, and ticketing systems.
- Fluent English communication skills.
- Remote work-ready with reliable laptop and stable internet connection.
About the Opportunity:
We connect top professionals with leading companies globally, offering exclusive, long-term career opportunities.
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