
IT Service Manager
2 days ago
The ideal candidate should possess a Bachelor's or Master's degree in Computer Sciences, preferably with 4-5 years of experience in Customer Services, particularly in technical environments. IT Service Management expertise is a significant advantage.
Key Responsibilities- Manage and resolve technical issues and incidents effectively.
- Provide end-user support on IT Networks, systems, and security.
- Coordinate with internal teams to ensure smooth project execution.
- Implement and maintain effective IT Asset management procedures.
- Proficiency in ITIL framework.
- Strong understanding of system administration and IT service management principles.
- Excellent communication, interpersonal, problem-solving, and analytical skills.
- Ability to meet deadlines and work under pressure.
- Fluency in English.
- Teamwork and adaptability are essential.
The role will be based in Islamabad, Pakistan, working in the Information Technology and Services sector.
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