Customer Support Manager

4 hours ago


Lahore, Punjab, Pakistan People Full time

Job Description

">

The Sales and Support Team Lead will be responsible for leading the team to achieve high customer satisfaction and quality standards. This involves organizing training to enhance team performance, collaborating with the Sales Department on lead generation, sales strategy, and customer handling, and coordinating with the Operations Team for seamless service delivery and issue resolution.

">

Responsibilities:

">
  1. ">
  2. Lead the Sales Support team to ensure high customer satisfaction and quality standards">
  3. Organize training to enhance team performance">
  4. Collaborate with the Sales Department on lead generation, sales strategy, and customer handling">
  5. Coordinate with the Operations Team for seamless service delivery and issue resolution">
  6. Directly interact with clients to resolve issues, ensure satisfaction, and build relationships">
  7. Manage partnerships and support services with Vendors/Partners as needed">
">

Requirements:

">

At least 2 years of experience in sales or customer support team leadership is required. Experience in international markets or BPO industries is also desirable. You should be fluent in English (written and spoken) and proficient in CRM tools and sales software. Ability to work flexible hours or shifts is essential.

">

Education:

">

(BBA, MBA), Marketing or Sales degree holders are preferred. At least 3-5 years of professional experience is required.



  • Lahore, Punjab, Pakistan Mansha Brothers Full time

    Key Responsibilities: As a Manager Customer Service, your primary responsibilities will include managing customer relationships, resolving issues, and ensuring customer satisfaction. You will also lead a team of customer support representatives and provide guidance and training to ensure they meet our high standards.Organizational Structure: Mansha Brothers...


  • Lahore, Punjab, Pakistan Ideasols Technologies Full time

    Job Description:The successful candidate will be responsible for responding to customer inquiries via WhatsApp and phone calls, addressing and resolving concerns or issues, gaining in-depth knowledge of our products and services, managing and tracking customer orders, and gathering valuable feedback from customers.This is a fantastic opportunity to develop...


  • Lahore, Punjab, Pakistan Devsinc Full time

    Job SummaryWe are seeking an accomplished Customer Support Manager who can lead and manage our customer support team to deliver exceptional service and ensure client satisfaction. The ideal candidate will have 7+ years of experience in customer support, with at least 3 years in a managerial role.The successful candidate will be responsible for developing and...


  • Lahore, Punjab, Pakistan TechSea Full time

    Company OverviewTechSea is a rapidly expanding SaaS-based IT and career services company with operations in the United States and Pakistan. We deliver exceptional solutions to customers, seeking passionate individuals to join us as we expand.Job DescriptionHandle customer inquiries, complaints, and escalations professionally via Zendesk, email, phone, and...


  • Lahore, Punjab, Pakistan Mash Holdings Full time

    Delivering Exceptional Customer ExperienceWe are seeking a highly skilled Female Customer Care Representative to join our team for the international rent a car campaign. This is an exciting opportunity to work in a fast-paced environment and provide top-notch customer support.Responsibilities:Take information and details from customers and coordinate with...


  • Lahore, Punjab, Pakistan Cosmos Intl. Full time

    Job DescriptionThe Customer Support Specialist will be responsible for reaching out to customer leads through various channels, analyzing the market's potential, and tracking sales performance.Primary Responsibilities:Sell products and services to existing and prospective customers using solid arguments.Perform cost-benefit and needs analysis of...


  • Lahore, Punjab, Pakistan Diem Full time

    At Diem, we are seeking a skilled Customer Support Specialist to join our team. This role involves responding to customer inquiries in a timely and accurate manner, via various communication channels.The ideal candidate will possess excellent problem-solving skills, be able to multi-task effectively, and demonstrate patience when handling complex cases.Key...


  • Lahore, Punjab, Pakistan Thingtrax Ltd Full time

    About the RoleThis Customer Support Specialist position at Thingtrax Ltd involves delivering exceptional technical assistance to customers across various communication channels. As a key member of our support team, you will foster strong relationships with customers by providing prompt and effective solutions to their queries.Duties and...


  • Lahore, Punjab, Pakistan Cutting Edge BPO Full time

    Company OverviewCutting Edge BPO is committed to providing top-notch services that exceed customer expectations.Job DescriptionAs a Customer Support Manager, you will be responsible for handling a variety of calls, including:Inbound customer service calls.Inbound sales calls.Collections calls.Technical support inquiries.You will need to demonstrate excellent...


  • Lahore, Punjab, Pakistan Abacus BPO Full time

    About the Role:At Abacus BPO, we are committed to providing exceptional customer support services. As a key member of our team, you will be responsible for handling multiple chat sessions with customers worldwide. Your primary goal is to resolve issues efficiently and effectively, while maintaining a high level of professionalism and empathy.Key...


  • Lahore, Punjab, Pakistan SuperWise International Full time

    Job OverviewSuperWise International is seeking a highly skilled Customer Support Associate to join our team. As a customer-facing representative, you will be responsible for providing exceptional support and service to our clients.The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to work effectively in...


  • Lahore, Punjab, Pakistan Sharp Brains - Global IT Support Full time

    Recruitment Opportunity at Sharp BrainsWe're a leading IT support company, and we're looking for a talented individual to join our team as a Global IT Support Recruiter. As a Technical Recruitment Intern, you'll be responsible for:About the Role:Sourcing and screening candidates for technical roles.Collaborating with hiring managers to understand job...


  • Lahore, Punjab, Pakistan Taurus Call Center Full time

    Call Center Job OpportunityWe are seeking a highly motivated and dedicated individual to join our team as a Customer Support Representative at Taurus Call Center. As a key member of our customer support team, you will be responsible for delivering exceptional customer service through a variety of channels.Key ResponsibilitiesThe successful candidate will be...


  • Lahore, Punjab, Pakistan Hazen Technologies Inc. Full time

    Customer Support ExpertWe are seeking a highly skilled Customer Support Expert to join our team. As a key member of our operations team, you will be responsible for delivering exceptional business process outsourcing (BPO) services to our clients based in the USA.About the RoleData Entry and Accuracy: Perform high-volume data entry tasks with speed and...


  • Lahore, Punjab, Pakistan The First Law Full time

    We are seeking a dedicated Customer Support Specialist to join our team at The First Law. In this role, you will be responsible for delivering exceptional customer experiences by handling inquiries, resolving issues efficiently, and providing accurate information about services and company policies.Key Responsibilities:Tackle customer concerns via multiple...


  • Lahore, Punjab, Pakistan IT Tech Solution Full time

    Job Overview:    As a key member of the IT Tech Solution team, you will be responsible for providing exceptional customer service to our clients in the USA. This is an exciting opportunity for individuals with strong communication skills and a passion for delivering outstanding support.Key Responsibilities:    - Provide proactive and timely...


  • Lahore, Punjab, Pakistan Tee Blue Talk Services Full time

    Company Overview: Tee Blue Talk Services is a professional customer service outsourcing company that provides exceptional English language support to global clients. Our experienced team of bilingual agents delivers top-notch inbound and outbound call center services, ensuring exceptional customer satisfaction.


  • Lahore, Punjab, Pakistan Generix Solutions Full time

    Job Overview:We are seeking a highly motivated Customer Service Representative - Software Support to join our team at Generix Solutions.The successful candidate will be responsible for providing exceptional customer service, including responding to customer inquiries, troubleshooting technical issues, and providing training and support materials to...


  • Lahore, Punjab, Pakistan Panda Scientist Full time

    Required Skills and QualificationsThis role requires exceptional English communication skills, preferably with qualifications such as IELTS or TOEFL.A minimum of a Bachelor's degree in any field is necessary, with previous experience in a customer support role being advantageous.You should be self-motivated, able to handle multitasks and priorities...


  • Lahore, Punjab, Pakistan Xybersystem Full time

    Xybersystem is a leading healthcare provider seeking experienced Customer Support Executives. If you have a medical background and exceptional communication skills, we encourage you to apply.Our ideal candidate will be responsible for:Welcoming patients over video calls and scheduling appointments.Verifying patient eligibility and sending...