Director of Operational Excellence

4 days ago


Karachi, Sindh, Pakistan beBeeLeadership Full time
Area Manager

The Area Manager will be responsible for leading a team of professionals in overseeing daily operations across multiple locations. This includes implementing and monitoring standard operating procedures to ensure efficiency, consistency, and quality.

  • Operational Leadership
  • Lead and oversee daily operations across all assigned outlets.
  • Implement and monitor standard operating procedures (SOPs) to ensure efficiency, consistency, and quality.
  • Conduct regular site visits to audit cleanliness, service, inventory, and staff performance.
  • Team Management
  • Hire, train, and mentor staff to maintain high performance and morale.
  • Develop shift schedules, labor management strategies, and training plans in coordination with the team.
  • Conduct performance reviews and support ongoing staff development and succession planning.
  • Customer Experience
  • Ensure exceptional customer service is delivered at every location.
  • Monitor guest feedback channels and resolve escalated customer issues with professionalism.
  • Financial Accountability
  • Own the P&L of each outlet and ensure financial targets are met.
  • Monitor daily sales, labor costs, and wastage to maximize profitability.
  • Collaborate with finance and procurement teams to manage inventory, vendor relations, and cost control.
  • Quality Assurance & Compliance
  • Ensure all outlets comply with health, safety, and food hygiene standards.
  • Maintain quality control protocols for coffee preparation.
  • Implement regular training and audits to ensure compliance.
  • Control wastages and implement initiatives to reduce variances and wastage.


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