Virtual Support Representative

3 days ago

Gujrat, Punjab, Pakistan beBeeCustomer Full time 900,000 - 1,200,000

We are seeking a skilled and enthusiastic Virtual Customer Support Specialist to join our 24/7 virtual call center team.

The ideal candidate will be fluent in English, possess basic knowledge of automobiles or the ability to learn quickly, and have experience in sales and marketing.

This role involves having conversations with customers over the phone, utilizing platforms like Shopify, Slack, Gorgias, and Google Voice.

Key Responsibilities:

  • Provide exceptional customer service via phone calls, resolving inquiries and concerns efficiently.
  • Maintain accurate records and reports on customer interactions, tracking performance metrics and identifying areas for improvement.
  • Collaborate with cross-functional teams to resolve complex customer issues, escalating when necessary.
  • Stay up-to-date with industry trends and product knowledge, applying this expertise to enhance customer experiences.

Benefits:

A competitive salary package is available to qualified candidates. If you're passionate about delivering top-notch customer support and thrive in a dynamic, fast-paced environment, we encourage you to apply.

You will work flexible hours as part of our 24/7 rotation, ensuring seamless customer support across all time zones.

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