Dedicated Customer Service Representative

3 days ago

Karachi, Sindh, Pakistan beBeeCustomerSupport Full time $48,000 - $84,000
About the Role

At our organization, we're dedicated to providing exceptional customer support services. We're looking for a highly motivated and adaptable individual who can effectively communicate with internal and external stakeholders.

This is a 7 day a week shift role, covering 6am - 12am (UTC) shifts. Evening shifts and weekends may be required to meet customer needs.

  • Providing Outstanding Support: Respond promptly and professionally to customer inquiries and issues via phone, email, and chat, ensuring a positive and satisfactory resolution.
  • Handling Customer Complaints: Actively listen to customers, empathize with their concerns, and work diligently to resolve problems in a timely manner, demonstrating excellent problem-solving skills.
  • Effective Communication: Clearly and concisely communicate information, instructions, and solutions to customers in a friendly and professional manner, adapting communication style to suit the customer's needs.
  • Maintaining Accurate Records: Document customer interactions, issues, and resolutions accurately and comprehensively in our system, ensuring proper tracking and follow-up.
  • Collaboration with Team Members: Work closely with the support team and other departments to escalate complex issues, share knowledge, and contribute to continuous process improvement.
  • Staying Updated on Product Knowledge: Maintain a solid understanding of our services, staying up-to-date with new features and industry trends to provide accurate information to customers.
  • Meeting Performance Metrics: Meet or exceed established performance metrics, including response time, resolution time, customer satisfaction, and quality assurance targets.
What We Offer

We value diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all employees qualify for our share scheme because we share our success.

We're focused on getting the most out of our time together, output and team energy is at the heart of our philosophy - not an attendance ticking exercise

If you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don't see an opening just yet, do get in touch and register your interest with us anyway. We'll be in touch as soon as something suitable opens up.

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