Cloud Reliability Specialist

2 days ago


Hyderabad City Taluka, Pakistan Astronomer Full time

We're a company that values diversity and empowers data teams to bring mission-critical analytics, AI, and software to life. As a member of our CRE team, you will be at the forefront of the industry, striving to deliver the world's data.

The Astronomer CRE team is responsible for the success of our customers' usage of our managed Airflow service. We operate, monitor, and maintain the platform to ensure availability, predictability, and reliable operations.

As an infrastructure specialist within the team, you will focus on the reliability of the underlying cloud infrastructure and Kubernetes clusters. This entails responding to incidents raised by customers or from our monitoring system and taking further steps to ensure problems are permanently resolved or monitored.

Our observability platform has unlimited potential to improve the reliability of the product and deliver the best possible outcome for our customers.

About The Team

Our team is globally distributed and rapidly growing. We're a venture-backed team of learners, innovators, and collaborators who strive to deliver the world's data.

We welcome applicants with unconventional backgrounds as long as they have the essential qualifications. Having 'bonus' qualifications makes for a strong candidate, but we value diverse experiences.

Many of us haven't followed traditional career paths, and we welcome it if yours hasn't either.

Responsibilities
  1. Provide solutions to customers to make them successful using our products.
  2. Troubleshoot Customer environments and engage in active triaging with customers.
  3. Provide feedback to product development teams on customer needs and pain points.
  4. Build out our monitoring and alerting systems.
  5. Build and maintain automation to ensure daily operational tasks are handled efficiently.
  6. Help direct the architecture of our products and contribute where possible.
  7. Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide 'white glove' guidance on the path to production.
  8. Participate remotely within a fully distributed team.
  9. Enhance and enrich customer documentation.


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