Salesforce Solution Designer

7 days ago

Islamabad, Islamabad, Pakistan beBeeBusiness Full time $70,249 - $104,974

Job Description

This role supports a team of enthusiasts who guide business partners and end-users with industry best practices, solution design, and creating long-term value to customers.

The Key Responsibilities Are:

  • Support a critical system for continuous excellence in Commercial Operations.
  • Work with end-users, product owners, and development teams from various tools, including Salesforce and Entitlements teams.
  • As a Business Analyst, you will have the responsibility to be proactive in understanding and analyzing technical solutions and how to improve them. You will be asked to identify areas to strengthen operational effectiveness and excellence, leverage technology, and improve process quality.
  • Engage with stakeholders and understand requirements for issue resolution.
  • Be an active member of a technical support team and manage the resolution of critical incidents.
  • Assist in creating comprehensive technical documents.
  • Effectively execute Month-end close processes through collaboration with various stakeholder groups and mitigate impediments as necessary.
  • Supervise activities between resources and facilitate smooth workflow for service delivery.
  • Build Knowledge Base articles, Playbooks, and documentation.
  • Identify opportunities for functional improvements and enhancements to maximize technology effectiveness.
  • Monitor user feedback and areas of concern; engage with Scrum teams and Product Owners for suggestive areas of improvement.
  • Stay up-to-date with current field practices to enhance service standards and delivery.
  • Understand end-to-end solutions and integrations within overall architecture.
  • Remain knowledgeable of current technology and carry out research to identify new trends that can achieve maximum results.

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