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Customer Experience Director

2 weeks ago

Karachi, Sindh, Pakistan Delivery Hero SE Full time

At Delivery Hero SE, we are committed to delivering exceptional customer experiences that exceed expectations.

We seek a highly skilled Customer Experience Manager to lead our efforts in analyzing performance, optimizing processes, and designing innovative solutions that address customer pain points across the delivery lifecycle. As part of our team, you will collaborate closely with cross-functional teams to drive customer feedback analysis, identify areas for improvement, and implement process changes that enhance user experience.

The ideal candidate will have 5-7 years of experience in analytical roles, particularly in customer support strategy or experience management. A strong proficiency in business intelligence tools such as Tableau, Power BI, or Google Data Studio is required, along with experience in predictive modeling, forecasting, and data analysis using Excel or other relevant tools.

This role requires a highly organized individual who can manage multiple projects effectively, prioritize tasks, and communicate complex ideas clearly. If you have a passion for delivering exceptional customer experiences and a talent for driving process improvements, we encourage you to apply.