Head of Dispute Resolution

Lead a team of skilled litigators and handle complex legal cases as the Head of Litigation.

As a key member of the Governance, Legal & Compliance (GLC) function at Telenor Pakistan, you will be responsible for managing litigation and dispute resolution, providing strategic legal counsel to safeguard the company's interests and uphold robust governance standards.

You will serve as a trusted advisor to senior management, overseeing litigation and disputes, ensuring effective mitigation of legal risks. The role requires close collaboration with senior leadership and cross-functional teams to support informed, compliant, and business-aligned decision-making.

Key Responsibilities:

• Deliver strategic legal counsel to internal stakeholders on litigation, regulatory matters, and dispute resolution to support business continuity and risk mitigation.
• Ensure company-wide compliance with applicable laws and regulatory requirements.
• Lead coordination and engagement with external regulators and authorities to effectively manage legal and regulatory proceedings.
• Design, implement, and maintain legal frameworks, such as policies, templates, SOPs, and guidelines, to enhance legal risk management and operational efficiency.
• Monitor legislative and regulatory developments and provide timely advice on their impact on the Company's operational matters.
• Develop and implement a company-wide litigation strategy aligned with business objectives, legal risk appetite, and governance standards.
• Strengthen internal litigation processes by streamlining workflows, case tracking, legal budgeting, and performance measurement of internal and external counsel.
• Lead internal legal awareness initiatives to build capacity across departments on legal obligations, litigation exposure, and regulatory compliance.
• Contribute to the company's governance framework by supporting Board and committee functions with litigation updates, risk reports, and compliance insights.
• Support crisis management and reputational risk mitigation by advising on high-stakes litigation, media-sensitive cases, and enforcement actions.
• Regularly benchmark legal practices against industry best standards to continuously improve the company's litigation and regulatory approach.

What You'll Do Day-to-Day:

• Manage the Company's complete litigation portfolio, including civil, criminal, commercial, tax, customs, labor, and regulatory matters.
• Draft, review, and finalize legal documents such as plaints, petitions, replies, written statements, in compliance with legal standards and internal policies.
• Represent the Company before judicial, quasi-judicial, and administrative forums, including Civil Courts, High Courts, Supreme Courts, Consumer Courts, NIRC, Labour Courts, Customs Tribunals, EPA, and TMAs.
• Oversee legal disputes arising from BTS site agreements, franchise arrangements, service & supply contracts, tenancy issues, and regional operations.
• Respond to pre-litigation notices and legal queries from internal & external stakeholders and regulatory bodies in a timely and strategic manner.
• Lead legal engagements with regulators such as PTA, CCP, MoITT, USFCo., SBP, FIA, NAB, NEPRA, EPA, and others on investigations, hearings, and compliance matters.
• Develop and implement defense strategies for show-cause notices, regulatory inquiries, and enforcement actions.
• Collaborate with external counsel and internal stakeholders to ensure effective handling of all legal and regulatory proceedings.
• Provide strategic legal advice to senior leadership and cross-functional teams on litigation risk, regulatory exposure, and business operations.
• Identify, assess, and mitigate legal risks related to business activities and strategic initiatives.
• Formulate litigation strategies aligned with the company's legal risk appetite and business objectives.
• Prepare legal risk reports, case summaries, and litigation updates for executive management and the Board.
• Develop and maintain internal legal policies, SOPs, and compliance mechanisms in line with applicable laws and regulatory frameworks.
• Conduct legal research and provide practical, solution-oriented guidance on complex legal matters.
• Supervise and mentor a team of in-house litigators, monitor performance, assign case responsibilities, and support professional development.
• Evaluate and manage external legal counsel to ensure efficiency, cost-effectiveness, and quality of service.
• Review and advise on disciplinary actions, show-cause notices, and grievance matters involving legal implications.
• Ensure the accuracy and integrity of litigation dashboards, trackers, and reporting tools.
• Conduct field visits to courts and legal forums to monitor case progress and ensure panel lawyer performance.
• Provide legal guidance and support to regional teams in implementing and complying with court orders.
• Execute any other responsibilities assigned by the Head of Governance, Legal & Compliance.