Customer Onboarding Expert

5 days ago


Lahore, Punjab, Pakistan Joblogic Service Management Software Full time

Joblogic Service Management Software is a leading industry in service management software, providing field service businesses across the world with an all-in-one management solution SaaS / CRM. Our product delivers world-class software to aid in streamlining operations, increasing profitability, ensuring compliance and achieving rapid growth for all field service businesses.

About the Role:

We are seeking a dedicated and detail-oriented Onboarding Consultant to join our expanding team. As an Onboarding Consultant at Joblogic, you will play a crucial role in ensuring a seamless transition for our new customers.

Key Responsibilities:
  • Collaborate with customers to understand their specific SAAS requirements and business processes.
  • Develop and implement tailored onboarding plans for each customer, ensuring a smooth transition to Joblogic.
  • Configure and customize the Joblogic platform according to customer needs and preferences.
  • Provide support to customers to ensure they are fully proficient in using Joblogic.
  • Act as the primary point of contact for customers during the onboarding and implementation process, addressing any concerns or issues promptly.
  • Work closely with internal teams, including sales, technical teams, customer support, and training, to ensure a coordinated and successful onboarding experience for customers.
  • Stay updated on industry trends and best practices related to SAAS implementation and onboarding.

Requirements:

  • Bachelor's degree in business administration, Information Technology, or a related field.
  • Proven experience in SAAS implementation and onboarding, preferably in a customer-facing role.
  • Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal teams.
  • Proficiency in using SAAS platforms and related technologies.
  • A proactive and results-driven mindset, with a focus on delivering exceptional customer experiences.

We Offer:

  • Professional working environment
  • Life insurance & medical insurance (including family)
  • OPD
  • Provident fund
  • Maximum 45 weekly hours (Monday-Friday)
  • Remote working (during pandemic situation)
  • Company trip
  • Chance to work onsite with UK team


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