Customer Experience Team Lead

6 days ago


Hyderabad City Taluka, Pakistan Coinbase Full time
About the Role

We're looking for a seasoned customer support expert to lead our team in delivering top-notch support services. As an Associate Manager, you will oversee the day-to-day operations, develop strategies to improve efficiency, and collaborate with cross-functional teams to drive business outcomes.

  • Manage a team of customer support agents: Provide guidance, coaching, and feedback to ensure high-performance standards are met.
  • Drive operational excellence: Develop and implement process improvements, identify areas for automation, and optimize workflows to increase productivity.
  • Collaborate with cross-functional teams: Work closely with program, quality, training, and product teams to align on key initiatives and goals.


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