Customer Success Advocate

2 days ago


Karachi, Sindh, Pakistan ibex. Pakistan Full time

We are looking for a Customer Success Advocate to assist our U.S. based client's customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call.

Key Responsibilities
  • Deliver exceptional customer experience as measured by performance objectives and in accordance with the core values of our partner.
  • Support customers with their items purchased through the eCommerce website, ensuring timely and effective issue resolution.
  • Build strong relationships with customers through courteous, attentive, and friendly communication.
  • Offer alternatives to products/items that are not available on the eCommerce website, enhancing customer satisfaction.
  • Follow standard processes and procedures when resolving customer issues.
  • Stay up-to-date with system information, process changes, and future updates to ensure seamless service delivery.
Requirements
  • O Levels/Intermediate or above qualification.
  • Proficiency in MS Office, particularly MS Excel and MS Word.


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