Quality Assurance Specialist

9 hours ago

Islamabad, Islamabad, Pakistan beBeeQuality Full time

Quality Assurance Specialist

At our organization, we're looking for a dedicated Quality Assurance Specialist to join our team. The right candidate will be responsible for ensuring the highest standards of quality across various channels, including calls, emails, and chats. This role will play a critical part in guaranteeing exceptional customer experiences and fostering a culture of excellence within our sales team.

Key Responsibilities:

  • Evaluate and assess B2B sales calls for quality, accuracy, and adherence to our guidelines.
  • Provide detailed feedback and actionable recommendations for improvements.

Email and Chat Evaluations:

  • Review sales-related email and chat communications for clarity, professionalism, and effectiveness.
  • Ensure emails and chats align with our brand tone and customer engagement standards.

Inbound Leads Monitoring:

  • Monitor inbound sales leads to ensure proper handling and response time.
  • Evaluate the quality of inbound lead engagement and provide feedback for improvement.

Feedback and Coaching Sessions:

  • Conduct coaching sessions with sales representatives based on findings from call, email, and chat evaluations.
  • Offer constructive feedback to improve performance and overall customer experience.

Account Audits:

  • Perform regular account audits to ensure accurate and up-to-date information is maintained.
  • Ensure all accounts meet required standards and compliance guidelines.

Ad-Hoc Audits:

  • Conduct random audits on calls, emails, and other sales interactions as needed to ensure consistency across the team.
  • Provide feedback and improvement suggestions based on audit findings.

Marketing Campaign Performance Audits:

  • Conduct audits on marketing campaign results by analyzing generated leads versus conversions. Assess overall effectiveness, identify gaps, and provide detailed findings with recommendations for improvement.

Improvement Trainings:

  • Plan and conduct training sessions aimed at improving sales performance and customer engagement.
  • Address specific areas of improvement based on audit findings and trends.

Trends Monitoring and Data Analysis:

  • Monitor trends and data related to sales performance, customer behavior, and quality metrics.
  • Use data analysis to identify areas for improvement and report on performance trends.

Requirements:

We are seeking an individual with a strong educational background, preferably a Bachelor's degree or equivalent, and relevant experience in B2B sales environments. A proven track record of success in sales and a thorough understanding of quality assurance metrics are essential.

The ideal candidate will possess excellent communication and coaching skills, along with the ability to work independently and manage multiple tasks simultaneously. Proficiency in using data analytics tools and familiarity with CRM systems are highly desirable.

Benefits:

  • Competitive salary and commission structure
  • Fuel allowance
  • Medical insurance
  • Free lunch facility
  • Gym membership
  • Participatory fund
  • Learning and challenging work environment
  • Amazing work culture
  • Paid time off
  • Group life insurance
  • Gratuity
  • Maternity leaves and more

Join Our Team: As a Quality Assurance Specialist, you'll have the opportunity to grow professionally and contribute to our mission of delivering exceptional customer experiences. If you're passionate about quality, sales, and teamwork, we encourage you to apply.

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