
Quality Assurance Specialist
1 week ago
We are seeking a Quality Assurance Specialist to join our team.
As a Quality Assurance Specialist, you will play a key role in ensuring the quality of our services and improving customer satisfaction.
About the RoleThis is a challenging and rewarding opportunity for someone who is passionate about quality and customer service.
- You will be responsible for maintaining the quality of our Flash Fiber Network, including overall improvement in Customer Happiness Index as per SQI.
- Maintain the Flash Fiber Network Improvement in Quality-of-Service Overall improvement in Customer Happiness Index as per SQI.
- Improve service with Inspection for GPON NEs (FDHs, OLTs & feeder OFC).
- Audit for FTTH development Network NEs and follow the PTCL Specs.
- Frequent field visits for FF QoI and RFS testing and to brief and Train to QA & BO.
- Employee health and safety, ensuring compliance of all international health and safety standard.
- Support to Manager and Director to achieve FAN QA Assignment.
- Coordinate with business operation teams and Technology.
To be successful in this role, you will need:
- Bachelors in Telecom, Electrical Engineering from recognized university.
- Understanding of QoI, Database, Access Network, Dashboards, Queries, Quality Assurance.
We offer a competitive salary and benefits package, including:
- Paternity leave.
- Maternity leave.
We also have a hybrid work model that allows for flexibility and work-life balance.
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