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Customer Service Expert
3 days ago
Overview
We are looking for individuals who can contribute to delivering exceptional customer experiences with their communication skills and problem-solving abilities.
This role involves providing satisfactory solutions to a diverse range of customer inquiries through written communication and a positive attitude.
Responsibilities
- Assist customers with their items purchased through the e-commerce website.
- Deliver outstanding customer experiences as measured by performance objectives and maintain the core values of our client.
- Maintain swift responses to customers through email and/or chat.
- Document each customer query as well as the resulting solution.
- Provide alternatives to products/items, which are not available on the e-commerce website.
- Follow standard processes and procedures when it comes to providing resolutions.
- Stay up-to-date with the latest updates on system information and process changes.
Qualifications
Required qualifications include O Levels/Matriculation or above, excellent written and verbal English communication, at least 40 WPM, and proficiency with MS Office (particularly MS Excel and MS Word).
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