Service Delivery Manager

3 days ago

Rawalpindi Cantonment, Pakistan beBeeComplaint Full time 1,500,000 - 2,000,000
Customer Service Specialist

We are seeking an experienced Customer Service Specialist to oversee the handling and resolution of customer complaints and enhance our service delivery.

  • Collaborate with your team to identify areas for improvement, streamline processes, and optimize efficiency.
  • Analyze data trends to inform strategic decisions and maintain accurate records.
  • Cultivate strong relationships with teams across the organization to ensure customer-centricity and maintain high standards in communication.
  • Drive team performance by providing coaching, training, and mentoring to motivate staff and promote continuous learning and development.

Key Responsibilities:

  • Conduct root cause analysis to reduce complaints by identifying key areas for improvement.
  • Develop and implement complaint handling processes that create a seamless, efficient, and streamlined customer experience.
  • Manage team tasks with clear expectations and drive team performance through ongoing coaching and training.

Requirements:

  • At least 2 years' experience in a similar role, preferably in a customer service or complaint handling environment.
  • Excellent understanding of complaint handling procedures and internal strategies to minimize complaint handling time.
  • Strong analytical and technical skills, with attention to detail to ensure accuracy and high-quality work.

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