Technical Support Specialist

19 hours ago

Faisalabad City Tehsil, Pakistan beBeeSupport Full time $40,000 - $60,000
Job Title:
Technical Support Advisor Role

About the Position:
We are seeking a highly skilled Technical Support Advisor to join our support department. The ideal candidate will be responsible for providing top-notch technical assistance to clients and working closely with the account management team to resolve technical issues in a timely manner.

Key Responsibilities:
  • Provide professional and understandable solutions to technical queries.
  • Collaborate with the account management team to resolve client issues.
  • Analyze and troubleshoot technical issues related to usability, API calls, imports, exports, campaign creation, among other things.
  • Participate in the client onboarding process to ensure clients are set up correctly from a technical aspect.

Required Skills:
  • Strong interpersonal skills with the ability to work effectively with diverse clients and team members.
  • Exceptional problem-solving abilities with a focus on efficiency.
  • Effective communication skills, both verbal and written, to engage with stakeholders at all levels.
  • Proactive attitude with a commitment to learning and professional growth.
  • Ability to prioritize tasks, take ownership, and deliver results in a fast-paced environment.
  • Collaborative mindset with the capacity to work independently and within a team.
  • Working knowledge of SQL, JavaScript, Databases, APIs, and HTML.
  • Previous experience in technical support or integration roles, preferably in a client-facing capacity.
  • Demonstrated history of successful client issue resolution.
  • Graduation degree preferred in a relevant field such as Computer Science, or IT.
  • Proficiency in English is must.

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