Advanced Technical Support Professional

1 day ago


Faisalabad City Tehsil, Pakistan beBeeTechnical Full time 4,000,000 - 7,000,000

The role of a Technical Support Specialist is pivotal in resolving complex technical issues. As an expert, you will be responsible for analyzing and troubleshooting cases, training colleagues, and providing guidance to employees across the organization.

Key Responsibilities:
  • Determine the root cause of errors and apply fixes with minimal disruption.
  • Analyze data using analytics tools like Redash to identify trends and patterns.
  • Utilize tools developed by the engineering team to modify user data for resolving support issues.
  • Effectively communicate with customers to minimize churn and report on-duty as an On-Call Support Specialist.
Requirements:
  • A minimum of one year of experience in Technical Support or two years in Customer Support
  • Proficiency in spoken and written English
  • A team player with excellent communication skills
  • A background in Computer Science or Engineering
  • Exceptional performance and flexibility in on-call rotations
Benefits:
  • Opportunity to work with a dynamic team
  • Chance to develop expertise in technical support
  • Professional growth and development opportunities
What We Offer:
  • A collaborative work environment
  • Competitive compensation package
  • Comprehensive benefits


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