Service Network Specialist

4 days ago

Karachi, Sindh, Pakistan beBeeNetwork Full time 4,500,000 - 6,000,000
Job Description

We are seeking a professional to join our team. As an equal opportunity employer, we believe in promoting a diverse and inclusive culture and are committed to adopting appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works.

The successful candidate will be responsible for working with end-users, infrastructure support, and maintenance of communication system networks. They will perform routine system administration and maintenance on local or remote locations with no impact to the business. The candidate will be accountable for performing problem identification, isolation, and resolution, document methodologies, thorough knowledge of voice/data network management, execute hardware and software installations, and performance tuning and recovery.

  • Attend and resolve hardware networking calls as assigned by service desk related to LAN terminals in timely routine
  • Test, install, maintain, and repair passive cabling infrastructure, including termination of CAT5/6 and Fiber Cable, for Data Centers and all switching locations
  • Design and propose passive networking infrastructure as per international standards
  • Maintain and monitor passive cabling inventory and repair equipment tools
  • Knowledge and troubleshooting of switch configurations issue related to unified (wired and wireless) communication. Configuring Multi-Vendor switches and routers for installation
  • Provide remote support to offsite users for efficient resolution of network communication issues. Visit site for necessary completion of work
  • Preparing diagrams for inter-department and intra-department coordination
  • Interface with other teams for project and operational activities
  • Ensure that work area is managed properly
  • Use diagnostic tools and remote desktop sharing tools to identify and fix problems
  • Handle incident management and document diagnosis, investigation, and resolutions
  • Research, evaluate and provide feedback on problematic trends and patterns in customer support requirements; escalate unresolved issues to respective tier.
  • Dispatch on-site analyst to resolve issues and perform administrative work related to support activities
  • Diagnose and document the symptoms of hardware, software, telecom, and system problems
  • Maintain inventory and provide training to staff
  • Maintain high degree of customer service for all support queries and adhere to all service management principles
  • Any other task assigned by supervisor or Manager IT Operations.

The ideal candidate will have a Bachelor's degree in Telecommunications or a related field, industry standard certification such as CCNA or CCNP, and minimum 3-5 years' experience in a related field. They should have a strong understanding of network cabling, including Fiber and Copper, and hands-on experience with Telecom Equipment, PC Desktop operating systems, and troubleshooting skills.

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