Network Operations Specialist
7 days ago
Support Specialist Role
">">This role involves providing technical service and support to customers, troubleshooting and resolving problems to stabilize and optimize customer networks.
">- Troubleshooting complex network issues
- Providing timely and effective solutions to customer concerns
- Collaborating with cross-functional teams to resolve technical issues
The ideal candidate will have a strong background in telecom and Datacom, with knowledge of both hardware, software, and network systems. They will be able to work independently, take on big responsibility, and adapt to changing priorities.
">Responsibilities include:
">- Handling customer issues 24/7 based on roster
- Leading and resolving technical issues and conducting Root Cause Analysis
- Performing preventive maintenance
The Support Specialist will bring:
">- Education: bachelor's degree in engineering
- Min years of experience: 5+ Years of experience
- Domain experience: CS Core domain resource with hands-on experience of CS Core domains, such as CSCF, MTAS, SBG/BGF
- Mobile Call flows and Protocols understanding, including MAP, SCCP, SIP, Diameter and LDAP protocols handling
- Troubleshooting of IMS/VoLTE call flows, SRVCC and CS Fallback procedure
- Understanding of Cloud/Virtualization concepts and VNF/CNF Management
- Team Collaboration, Delivering results & meeting customer expectations, Presentation & communication skills
This is an exciting opportunity to join a dynamic team and contribute to the delivery of high-quality technical services to our customers.
">We are looking for a skilled and experienced Support Specialist to join our team. If you have a strong background in telecom and Datacom, excellent problem-solving skills, and a passion for delivering exceptional customer service, we encourage you to apply.
">Benefits and What's Next
">We offer a competitive compensation package, opportunities for professional growth and development, and a collaborative and dynamic work environment.
">Once you apply, you will be contacted by our recruitment team to discuss your application and next steps.
">We value diversity and inclusion at our organization and welcome applications from all qualified candidates.
">About Us
">We are a leading provider of telecommunications services and solutions, committed to delivering high-quality services to our customers.
">We believe that collaboration, innovation, and continuous learning are essential to achieving our goals and making a positive impact on our customers and communities.
">We look forward to hearing from you
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