Customer Experience Specialist

20 hours ago


Lahore, Punjab, Pakistan Quality Resource Pvt Ltd Full time
Job Overview

We are seeking a skilled professional to drive business growth and maximize value for our clients. The ideal candidate will possess excellent communication skills, be highly organized, and have experience in customer success, sales, or communications.

Key Responsibilities
  1. Develop and maintain strong relationships with clients to identify upselling and cross-selling opportunities.
  2. Analyze customer data to identify trends and areas for improvement, ensuring exceptional customer experiences.
  3. Collaborate with internal teams to improve onboarding processes, product demonstrations, and tutorials.
  4. Act as a liaison between clients and the organization, resolving queries and complaints efficiently.
  5. Identify and address potential churn risks, providing proactive solutions to minimize customer loss.
  6. Contribute to the development of new products and services, leveraging insights from customer interactions.
Qualifications and Skills
  • 2+ years of experience in customer success, sales, or communications, or a relevant Bachelor's Degree.
  • Highly organized, self-driven, and proactive nature with excellent time management skills.
  • Superior communication and interpersonal skills, with the ability to demonstrate leadership qualities.
  • Proficient in Microsoft Office and CRM systems, with a willingness to learn new software.
  • Familiarity with customer success processes and document creation, with a passion for sales and customer satisfaction.
  • Patient and active listener, with a focus on delivering exceptional customer experiences.
Benefits
  • Complimentary transportation (for females only)
  • Subsidized meals
  • Paid parking
  • EOBI
  • Medical insurance
  • Annual bonuses
  • Paid annual leaves
  • Regular recreational activities
  • Monthly and annual bonuses


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