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2 days ago
We are seeking highly skilled and empathetic individuals who can work effectively as part of a team, troubleshoot minor technical issues, and protect confidential information.
The ideal candidate will possess excellent communication, interpersonal, and problem-solving skills, with the ability to work under pressure and maintain a positive attitude.
This is a remote, computer-based position that requires a reliable laptop/computer, secure internet connection, and proficiency in using internal search databases and online reporting systems.
Job ResponsibilitiesResponsibilities include interacting with callers, utilizing active listening techniques to de-escalate mental health issues and provide accurate response to caller needs by following established procedures and best practices.
Candidates must be available to work various shifts, including nights, days, and occasional holidays, and commit to ongoing professional development through required training sessions.
Requirements- Excellent communication and interpersonal skills
- Ability to work under pressure and maintain a positive attitude
- Proficiency in using email, internal search databases, and online reporting systems
We strive to create a supportive and inclusive work environment, where our team members feel valued, empowered, and motivated to deliver exceptional service to our clients.
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