
FinTech Customer Success Lead
16 hours ago
We are Programmers Force, a fast-growing SaaS and FinTech company that values innovation and customer satisfaction. As Product Support Head, you will play a pivotal role in shaping our support strategy and driving team success. Your expertise will help us deliver exceptional customer experiences and maintain our market edge.
Leadership & Strategy
- Elevate our customer support strategy by leveraging your extensive industry knowledge and leadership skills.
- Mentor and lead a global team of support engineers and managers, fostering growth and development.
- Collaborate with cross-functional teams to design and implement support processes that meet our high standards.
- Identify opportunities for automation and AI-driven solutions to streamline our support operations.
Incident Management & Resolution
- Design and implement incident management frameworks that ensure prompt issue resolution and minimize downtime.
- Analyze support data to identify trends and areas for improvement, driving informed decision-making.
- Develop and execute comprehensive training programs to equip support teams with the necessary skills and knowledge.
- Enhance our self-service capabilities, empowering customers to find answers quickly and efficiently.
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Technical Lead in Fintech
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SaaS & FinTech Support Manager
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Lahore, Punjab, Pakistan Programmers Force Pvt. Ltd. Full timeThe Product Support Head will oversee the development and execution of a customer-centric support strategy for SaaS-based FinTech products.Job DescriptionDefine KPIs, SLAs, and customer satisfaction metrics to measure support performance.Collaborate with cross-functional teams to enhance support processes and drive automation.Develop and implement a...
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