FinTech Customer Success Lead

16 hours ago


Lahore, Punjab, Pakistan Programmers Force Full time
About Our Team
We are Programmers Force, a fast-growing SaaS and FinTech company that values innovation and customer satisfaction. As Product Support Head, you will play a pivotal role in shaping our support strategy and driving team success. Your expertise will help us deliver exceptional customer experiences and maintain our market edge.

Leadership & Strategy
  • Elevate our customer support strategy by leveraging your extensive industry knowledge and leadership skills.
  • Mentor and lead a global team of support engineers and managers, fostering growth and development.
  • Collaborate with cross-functional teams to design and implement support processes that meet our high standards.
  • Identify opportunities for automation and AI-driven solutions to streamline our support operations.

Incident Management & Resolution
  • Design and implement incident management frameworks that ensure prompt issue resolution and minimize downtime.
  • Analyze support data to identify trends and areas for improvement, driving informed decision-making.
  • Develop and execute comprehensive training programs to equip support teams with the necessary skills and knowledge.
  • Enhance our self-service capabilities, empowering customers to find answers quickly and efficiently.


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