Customer Experience Strategist

20 hours ago


Lahore, Punjab, Pakistan Programmers Force Pvt. Ltd. Full time

The Product Support Head will be responsible for developing and executing a customer-centric support strategy for SaaS-based FinTech products.

Job Responsibilities
  • Define and implement a proactive support model using predictive analytics.
  • Develop and maintain a robust knowledge base to improve customer experience.
  • Collaborate with cross-functional teams to enhance support processes and drive automation.
  • Manage and prioritize support requests from customers and internal stakeholders.
Requirements

A successful candidate will have strong analytical skills, experience leading a global team, and excellent communication skills.



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