Key Roles: Deliver Exceptional Customer Service

3 days ago


Lahore, Punjab, Pakistan beBeeRepresentative Full time 3,500,000 - 5,000,000
Customer Service Representative

We are seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional service to our clients through inbound calls, emails, and online bookings.

The ideal candidate will have excellent communication skills, a strong ability to multitask, and a passion for providing outstanding customer experiences. They will also possess a minimum of 6 months to 1 year of call centre experience and be proficient in English speaking and writing skills.

Key Responsibilities:

  • Respond to client inquiries in a prompt and professional manner.
  • Take airport and local taxi/limo bookings over the phone, email, or online.
  • Process bookings accurately and efficiently using our software system.
  • Provide customers with price quotations and answer any questions they may have.
  • Liaise with clients, colleagues, and drivers to ensure seamless service delivery.
  • Dispatch jobs on time and according to company procedure.

Requirements:

  1. Minimum of 6 months to 1 year of call centre experience.
  2. Excellent communication and interpersonal skills.
  3. Ability to work well under pressure and multitask effectively.
  4. Strong problem-solving skills and a customer-focused approach.
  5. Knowledge of taxi/limo dispatching principles and practices.

What We Offer:

  • A competitive remuneration package based on your experience and abilities.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment that fosters collaboration and growth.

Are you a customer-centric individual with a passion for delivering exceptional service? If so, we encourage you to apply for this exciting opportunity



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