
Campus Service Ambassador
2 days ago
Provide exceptional customer service to students, faculty, and visitors by offering proactive solutions and maintaining a positive attitude.
Key Responsibilities:- Information Management: Stay up-to-date with university programs and policies to ensure accurate knowledge sharing.
- Registration Support: Assist students with the registration process, ensuring compliance with requirements and addressing any concerns in a timely manner.
- Conflict Resolution: Employ effective communication skills to handle conflicts and find suitable resolutions.
- Communication Skills: Respond promptly and professionally to phone calls and emails, providing clear information and resolving issues efficiently.
- Appointment Management: Coordinate appointments with students and staff, ensuring seamless scheduling and minimal disruptions.
- Record Keeping: Maintain organized and confidential records of student interactions, adhering to data protection protocols.
- Payment Processing: Process student fee payments accurately and in accordance with established procedures.
- Orientation Facilitation: Deliver engaging campus orientation sessions for new students, promoting a smooth transition to university life.
- Collaboration: Foster strong relationships with other university departments to enhance overall student support services.
- Critical Thinking
- Problem-Solving
- Effective Communication
- Time Management
As a representative of our institution, you will have the opportunity to make a lasting impact on the lives of students and faculty. If you are passionate about delivering excellent customer service and working in a dynamic environment, we encourage you to apply for this exciting role.
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