Service Desk Representative

2 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Job Description

We are looking for an experienced Customer Support Specialist who can provide exceptional customer service and resolve issues efficiently.

Responsibilities

  • Provide accurate and timely responses to customer inquiries via chat and call.
  • Identify and resolve customer complaints and issues, offering effective solutions and maintaining a positive attitude.
  • Exceed customer satisfaction targets by continuously improving processes and responding promptly to customer needs.
  • Suggest improvements to customer service processes based on customer feedback analysis.

Requirements

  • Excellent written and verbal communication skills in English.
  • Able to work independently and as part of a team to achieve customer satisfaction goals.
  • Proven customer service experience with a strong focus on issue resolution and customer satisfaction.
  • Familiarity with freelancing platforms and a willingness to learn new technologies.


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