Financial Services Professional

8 hours ago

Lahore, Punjab, Pakistan beBeeLending Full time 500,000 - 750,000
Loan Operations Specialist

We are seeking a highly skilled Loan Operations Specialist to join our team. As a key member of our lending operations, you will be responsible for managing loan applications, conducting thorough assessments of clients' affordability and creditworthiness, and ensuring timely resolution of client inquiries.

Key Responsibilities:
  • Loan Processing: Efficiently manage loan applications, performing in-depth assessments of clients' financial situations.
  • Contract Management: Prepare and finalise loan contracts, guaranteeing clients understand all terms and conditions.
  • Regulatory Compliance: Operate strictly in accordance with relevant laws, regulations, and lending compliance guidelines, adhering to established risk management protocols.
  • Customer Record Management: Maintain accurate and up-to-date client records, preparing and dispatching account statements while ensuring confidentiality.
  • Client Relationship Management: Provide exceptional customer service, promptly resolving inquiries and fostering long-term client loyalty.
  • Overdue Loan Management: Implement measures to restructure overdue loans, including rescheduling payments to prevent default.
  • Operational Feedback: Continuously provide insights on lending product efficiency and operational metrics to management.
  • Loan Monitoring & Reporting: Regularly track loan performance, providing analysis on repayment trends for management review.
Requirements:
  • Education: A partly or newly qualified degree in finance, accounting, or a related field.
  • Experience: 1–3 years of experience in banking or financial services, ideally within lending operations.
  • Technical Skills: Proficiency in financial software and analytical tools, strong problem-solving abilities.
  • Compliance & Confidentiality: Strong knowledge of regulatory frameworks and the importance of maintaining confidentiality.
  • Customer Service Excellence: Demonstrated ability to provide high-quality customer service.
  • Professionalism & Attention to Detail: A strong sense of professionalism, with meticulous attention to detail.
  • Communication & Collaboration: Outstanding verbal and written communication skills, with the ability to collaborate effectively.
  • Time Management & Multi-tasking: Strong organisational skills, with the capacity to manage multiple tasks efficiently.

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