
Customer Experience Champion
7 hours ago
This is a full-time position with the primary responsibility of capturing customer voice from all customer touchpoints.
The ideal candidate will ensure that each touchpoint across the customer journey is engaging, efficient, and effective.
Responsibilities include:
- Champion opportunities to consistently improve customer experience.
- Drive customer retention, reduce churn, and increase customer satisfaction.
- Map the customer journey and identify opportunities to proactively intervene on behalf of customers.
Education: Masters/Graduation in Business Administration from a well-reputed university.
Customer experience certification will be a plus.
Work experience: Customers insights & analytics Experience - 3 Years as well as Research experience with respect to consumer market.
BenefitsWe offer a dynamic and collaborative environment where new ideas are welcomed.
As a learning organization, we value curiosity and innovation, encouraging hands-on experiences and continuous growth.
OthersOur culture is built on four guiding behaviors:
- Always Explore: We believe growth is achieved through daily learning.
- Create Together: We know that diverse teams yield the best solutions.
- Keep Promises: Trust is essential to all relationships.
- Be Respectful: We prioritize empathy and respect.
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