Experience Manager

2 days ago

Lahore, Punjab, Pakistan beBeeInnovation Full time

The right candidate will be responsible for overseeing the entire customer experience, from initial contact to post-visit evaluation. This includes creating memorable experiences through in-store innovation, menu development and implementation, and employee training.

To succeed in this role, you should have a deep understanding of hospitality principles and be able to apply them effectively. Strong communication skills are essential for working with staff and customers alike.

Key Responsibilities
  • Customer Journey Design: Map out and elevate every touchpoint – from first hello to last sip.
  • In-Store Innovation: Co-create vibe-enhancing concepts (events, ambience tweaks, seasonal offerings) that align with our identity.
  • Recipe Development & Execution: Collaborate closely with chefs and bakers to develop and roll out globally inspired food and beverage items that surprise and delight.
  • Feedback Loop: Set up systems for collecting, analyzing, and acting on customer feedback.
  • Staff Training & Culture: Champion our frontline team with customer service training, engagement rituals, and motivation.
Required Skills and Qualifications
  • A minimum 2–4 years in customer experience, hospitality management, or food & beverage innovation.
  • Creative thinker with a hospitality-first mindset.
  • Excellent communicator and problem-solver.
What We Offer
  • A front-row seat in shaping one of Lahore's most distinctive café brands.
  • Creative freedom and support to bring wild ideas to life.

We're looking for someone who embodies the spirit of innovation and is passionate about delivering exceptional customer experiences.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Product Management and Marketing

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