Customer Service Specialist

3 days ago

Karachi, Sindh, Pakistan beBeeCustomer Full time 1,500,000 - 2,500,000
Job Description">

Our company seeks an experienced customer service professional to handle and resolve unstructured and complex complaints in a timely and effective manner for our customers.

The successful candidate will be responsible for administering, coordinating, monitoring, and reporting on complaint handling. They will also perform root cause analysis to identify the source of problems impacting our customers.

To succeed in this role, you must have excellent interpersonal and communication skills, with the ability to communicate effectively with customers and internal departments.

Additional responsibilities include developing and maintaining optimum levels of service quality, resolving customer complaints within agreed timeframes, ensuring 100% of complaints are logged and updated on our CRM system, and contributing to process and quality improvement by highlighting recurring issues and investigating root causes.

We are seeking a proactive and customer-focused individual who is able to work under pressure, multi-task, and adapt to change.

Key qualifications include a graduate degree, 1-5 years of experience in complaint handling, advanced skills in Microsoft Excel and PowerPoint, and thorough knowledge of our products and services.

">Required Skills and Qualifications">
  • ">
  • Excellent inter-personal and communication skills (written and oral)">
  • Advanced skill in Microsoft Excel and PowerPoint">
  • Thorough knowledge of features and benefits of all products and services of our company">
  • Good organizational skills with ability to perform as a team player">
  • Ability to work under pressure, result oriented, ability to multi-task & adapt to change">
">Benefits">

This role offers opportunities for career growth and development, a dynamic and supportive work environment, and competitive compensation and benefits packages.

As a member of our team, you will have access to ongoing training and professional development opportunities, mentorship from experienced colleagues, and regular feedback and coaching.

We are committed to diversity and inclusion and strive to create a workplace that reflects the diversity of our customers and communities.

By joining our team, you will contribute to delivering exceptional customer experiences and driving business results while making a positive impact on our customers' lives.

">Others">

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Join our team and become part of a dynamic and innovative organization that is shaping the future of customer service.

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