
Senior Technical Support Specialist
1 week ago
Job Description
">We are seeking an experienced technical support professional to join our team as a Designated Support Engineer. In this role, you will provide white-glove service, technical support, and executive-level communications to our customers.
">You will be adept at both building relationships and resolving issues, working closely with engineering, product management, and other key areas to innovate and improve performance around product requirements, enhancements, process improvements, and industry best practices.
">As a Designated Support Engineer, you will take end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause, and issue resolution.
">Key Responsibilities:
- Provide Exceptional Technical Support
- Take Ownership of Customer Issues
- Meet Customer Expectations
- Collaborate with Customer Success Managers
- Document Bugs for Engineering
Requirements:
- 1.5+ Years of Experience in Customer Support and Technical Support
- Excellent Customer Communication Skills
- Strong Analytical and Problem-Solving Skills
- Knowledge of Motive's Products
- Excellent Troubleshooting Skills
- Experience with Hardware Devices and Scripting Languages
- Familiarity with Advanced Troubleshooting Techniques
Benefits of Working with Us
">We offer a dynamic and inclusive work environment that values diversity and promotes career growth. Our team is committed to delivering exceptional results and making a positive impact on our customers' lives.
">Why You'll Thrive Here
">We believe in empowering our employees to take ownership of their work and strive for excellence. As a Designated Support Engineer, you will have the opportunity to make a meaningful difference in our customers' experiences and contribute to the success of our organization.
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