Technical Support Specialist

3 hours ago

Lahore, Punjab, Pakistan beBeeSupport Full time $42,565 - $59,247

Job Title: Technical Support Specialist

">Job Overview

This role involves providing exceptional customer service to clients via various communication channels. The ideal candidate will possess strong technical expertise, excellent communication skills, and the ability to work collaboratively in a team environment.

The successful individual will be responsible for ensuring a positive user experience for clients using our software products and other offerings. This includes troubleshooting software-related issues, providing product knowledge, and assisting with client inquiries and technical issues.

]Key Responsibilities
  • Customer Support & Issue Resolution: Assist clients with inquiries and technical issues via email, ticketing systems, phone, and live chat. Troubleshoot software-related issues and provide solutions.
  • Product Knowledge & Guidance: Provide product knowledge to existing clients, suggest upgrades, and ensure clients understand how to use our software effectively.
  • Collaborate Across Teams: Work closely with DEV and QA teams to resolve client issues. Interface with other departments like operations, concierge, event management, and membership administration to support overall club operations.
  • Documentation & Tracking: Document, track, and monitor client issues within ticketing systems to ensure timely resolutions.
  • Service-Related Support: Assist with service-related inquiries, membership upgrades, booking requests, and other client needs, ensuring smooth and efficient service delivery.
Required Skills & Qualifications
  • Communication Skills: Excellent verbal and written communication in English, with the ability to convey technical information clearly and professionally to clients and colleagues.
  • Customer Service Experience: Prior experience in customer service or helpdesk support, with a passion for problem-solving and assisting others.
  • Technical Proficiency: Experience with website and CRM applications; knowledge of HTML and strong working knowledge of Microsoft Office.
Requirements
  • Education: Bachelor's degree in Computer Science or related field.
  • Experience: 3+ years of experience in a technical support or customer service environment.

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