
Guest Services Representative
1 day ago
We are seeking a highly skilled and customer-focused Guest Services Representative to join our team in Lahore, Pakistan. As a Guest Services Representative, you will be responsible for providing exceptional service to our guests and ensuring their needs are met during their stay.
Key Responsibilities:- Greet guests upon arrival and assist with check-in process
- Provide information about local attractions, restaurants, and events
- Arrange reservations for guests at restaurants or other venues
- Handle guest complaints or concerns promptly and professionally
- Coordinate transportation for guests as needed
- Maintain cleanliness and organization of the lobby area
- Assist with luggage storage and delivery to guest rooms
- Handle incoming calls and emails from guests requesting assistance
- Bachelor's degree in Hospitality Management or related field (preferred)
- Previous experience in a customer service role (hospitality experience preferred)
- Excellent communication skills, both verbal and written
- Strong organizational skills and attention to detail
- Ability to multi-task and work in a fast-paced environment
- Fluent in English (knowledge of other languages is a plus)
- Must be able to work flexible hours, including evenings, weekends, and holidays
This position offers a unique opportunity to work in a dynamic environment and provide exceptional service to our guests. We welcome all qualified candidates to apply.
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