Customer Experience Specialist

2 weeks ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

As a Customer Service Professional, you will play a vital role in delivering exceptional customer experiences via various communication channels.

Your primary goal will be to resolve customer complaints in a timely and effective manner, ensuring that customers feel valued and heard.

To achieve this, you will use your excellent communication skills to connect with customers over the phone, email, mail, or social media platforms.

You will also utilize computer technology to manage high call volumes, work efficiently, and provide seamless support to our clients.

The ideal candidate will possess strong interpersonal skills, empathy, and problem-solving abilities, enabling them to handle complex customer issues with ease.

This is an exciting opportunity for a motivated and customer-focused individual to join our team and make a real difference in the lives of our customers.

Key Responsibilities
  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain the problem or reason for calling.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company policies and procedures.
  • Take payment information and other pertinent details.
  • Place or cancel orders.
  • Attempt to persuade customers to reconsider cancellation.
  • Inform customers of deals and promotions.
  • Sell products and services.
  • Work with customer service manager to ensure proper customer service is being delivered.
Requirements
  • Degree in Business Administration, Marketing, or a related field.
  • Proven experience in customer-facing roles.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment.
  • Familiarity with computer technology and software applications.
  • Prioritization and time management skills.
Benefits

We offer a competitive salary package, including benefits such as health insurance, paid time off, and opportunities for professional growth and development.

Our team is committed to providing exceptional customer service, and we are looking for like-minded individuals who share our passion for delivering outstanding results.

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