Front Desk Operations Manager

1 week ago

Lahore, Punjab, Pakistan beBeeCustomerService Full time 2,000,000 - 3,000,000
Job Title: Front Desk Officer

We are seeking a highly skilled and professional Front Desk Officer to join our team. As the first point of contact for residents and guests, you will be responsible for ensuring a seamless and welcoming experience for all individuals entering our building.

About the Role:

The Front Desk Officer will oversee the lobby area, ensuring it remains clean, organized, and aligned with the building's decorum. You will coordinate with housekeeping staff to ensure timely maintenance of all amenities, including the public areas. Your primary responsibility will be to address and resolve resident and visitor inquiries received via calls, emails, and walk-ins, ensuring prompt and professional communication.

You will also monitor security operations, maintain visitor logs, and ensure compliance with building rules and regulations. As the first point of contact, you will offer assistance and information as needed, providing exceptional customer service at all times.

Key Responsibilities:
  • Oversight of the lobby area, ensuring cleanliness, organization, and adherence to building standards.
  • Coordination with housekeeping staff to maintain public areas.
  • Addressing and resolving resident and visitor inquiries through various channels.
  • Monitoring security operations and maintaining visitor logs.
  • Ensuring compliance with building rules and regulations.
Requirements:
  • Bachelor's degree in a relevant field.
  • Previous experience in receptionist duties, customer service, or related field.
  • Excellent communication skills to interact professionally with clients.
  • Proficient in Google Suite and basic computer skills; knowledge of basic office equipment, including phones and printers.
  • Ability to perform various office tasks such as filing and organizing.
  • Strong problem-solving skills and ability to handle stressful situations.

This is an excellent opportunity for a motivated and detail-oriented individual to join our team and contribute to delivering exceptional service to our residents and guests.

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