
Customer Support Manager Role
6 days ago
We are seeking a skilled Customer Support Manager to join our team.
- This is a leadership role that requires effective communication and problem-solving skills.
Responsibilities:
- Answering customer inquiries: Provide timely and accurate responses to customer questions via phone, email, or chat.
- Routing and scheduling: Schedule appointments and route calls as per customer requirements.
- Complaint resolution: Respond to customer complaints in a professional manner, ensuring prompt resolution.
- Performance tracking: Maintain daily reports on sales performance and customer support metrics.
- Cold calling and lead follow-up: Engage with customers through cold calls to increase sales percentages.
- Upselling and cross-selling: Promote products and services to enhance customer satisfaction.
- Meeting goals and objectives: Exceed monthly, quarterly, and annual customer support targets.
- Communication skills: Demonstrate exceptional oral and written communication skills.
- Knowledge base utilization: Leverage knowledge base and training materials to resolve customer issues.
- Professional attitude and work ethic: Work effectively in a fast-paced environment with a positive attitude.
Requirements:
- Leadership skills: Possess strong leadership qualities to manage a team.
- Language fluency: Fluently speak and write English.
- Customer understanding: Ability to comprehend and follow customer procedures.
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