Strategic Customer Development Manager

9 hours ago

Karachi, Sindh, Pakistan beBeeBusiness Full time
Job Description">

The position holder will be responsible for managing and developing strategic customers. They will act as the primary contact for a portfolio of strategic accounts, ensuring their logistics needs are met through strategic planning and seamless execution.

  • To achieve set revenue targets, growth, profit, and customer services plans.
  • Must be capable of selling the full range of logistics services and products to customers.
  • Responsible for maintaining and developing the business in line with customer operations strategy and corporate guidelines.
  • Ensure efficient management of the business, extending the service portfolio to acquire new business opportunities.
  • Ensure development and implementation of service programs in response to current and changing customer requirements.
  • Coordinate with specialists from various logistics operations to guarantee integrated, cost and time-efficient logistics processes.
  • Develop improved operational techniques for value-added services.
  • Seek opportunities and lead their implementation to drive extension of operational services.
  • Make proposals to optimize and monitor processes related to customer order processing, shipping, and returns.
  • Study issues, determine opportunities, and introduce best practices for customer operations.
">Required Skills and Qualifications">

Graduate in any field (preferred MBA).

  • Solid and demonstrated working knowledge of the 3PL industry.
  • Sound knowledge of vertical markets specific to the Pakistan market.
  • Sound knowledge of trade lanes specific to the Pakistani market.
  • Ability to drive strong execution of initiatives.
  • Ability to prioritize multiple tasks to meet various deadlines.
  • Sound computer skills with proficiency in MS Office (Outlook, Word, Excel & PowerPoint).
  • Effective verbal, written, and interpersonal skills.
  • Freight forwarding experience is mandatory.
  • Minimum 5 years of experience leading a sales team.
  • Must have proven sales record.
">Benefits">

Working closely with the operations team, finance team, and management.

Prioritize activity and apply a teamwork approach to converting prospective customers into profitable revenue for the company.

Identify a rolling program of 25 prospective accounts every month.

Action all administration duties and provide accurate Sales Reports (Weekly / Monthly & Quarterly) to the management.

">Others">

Manage, develop, and train staff, establish and monitor goals, and conduct performance reviews.

Strong professional relationships with customers by ensuring the highest level of customer satisfaction continuously.

"],

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