IT Technical Specialist

3 days ago


Gujrat, Punjab, Pakistan beBeeTechnical Full time 960,000 - 1,200,000

Job Overview

TicketFlow is a fast-growing tech company delivering modern IT support, ticket automation, and cloud solutions to small businesses across North America.

We combine human expertise with AI-powered tools to provide next-generation support at unmatched value.

About the Role

You will be responsible for providing technical assistance to clients via our AI-enhanced system.

Key responsibilities include troubleshooting issues related to Microsoft 365, email, Windows, and common SaaS tools, installing/configuring software, and providing remote desktop assistance.

Main Responsibilities

  1. Performing basic cloud environment maintenance
  2. Communicating clearly with clients in fluent English
  3. Escalating or resolving issues in a timely, professional manner
  4. Contributing to improving documentation and internal knowledge base

Required Skills and Qualifications

  • Troubleshooting skills for Microsoft 365, email, Windows, and SaaS tools
  • Ability to install and configure software
  • Remote desktop assistance skills

Benefits

This role offers a chance to work with a cutting-edge AI-powered system, gain experience in cloud computing, and develop skills in technical assistance and customer service.



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