E-Commerce Sales Support Specialist

1 week ago

Faisalabad City Tehsil, Pakistan beBee Careers Full time

We are looking for a motivated E-Commerce Sales Support Specialist to join our team. The ideal candidate will have excellent communication skills, both written and verbal.

This role requires providing friendly and efficient support via phone, live chat, email, and SMS for inquiries related to products, orders, returns, and refunds.

Key Responsibilities:
  • Customer Assistance: Provide personalized product recommendations and detailed product knowledge to assist customers with making confident shopping decisions.
  • Order Management: Monitor, update, and resolve order-related concerns with speed and accuracy.
  • Sales Support: Identify upselling and cross-selling opportunities to help boost revenue and improve the customer experience.
  • Customer Insights: Keep detailed records of customer interactions and feedback to help inform internal improvements.
  • Team Collaboration: Communicate insights and customer trends with the internal team to continually optimize the support process.
Requirements:
  • 1+ year of experience in e-commerce, customer service, or sales support.
  • Excellent communication skills — both written and verbal.
  • Experience with CRM platforms is a plus.
  • Ability to stay calm and resourceful when handling customer concerns.
  • Strong attention to detail and organizational skills.
  • Self-motivated and comfortable working in a remote environment.

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