Customer Experience Specialist

1 week ago

Karachi, Sindh, Pakistan beBeeNegotiator Full time 80,000 - 120,000
Job Title:

Customer Service Ambassador

Job Summary:

We are seeking a skilled and motivated Customer Service Ambassador to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients through various communication channels.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Utilize negotiation skills to achieve mutually beneficial outcomes.
  • Collaborate with internal teams to ensure seamless communication and efficient issue resolution.
  • Participate in training and development programs to enhance skills and knowledge.

Requirements:

To be successful in this role, you must possess the following skills and qualifications:

  • Fluent English language skills with an American or British accent.
  • Strong negotiation skills with the ability to build rapport with customers.
  • At least one year of experience in a call center environment (preferable).
  • Ability to work flexible hours, including evenings and weekends.

What We Offer:

We offer a comprehensive benefits package, including:

  • A competitive salary with opportunities for growth and increment.
  • Extra incentives up to 70k.
  • Flexible working arrangements to support work-life balance.

Training and Development:

We provide regular training and development opportunities to help you grow and succeed in your role. Our comprehensive training program covers topics such as:

  • Communication skills.
  • Negotiation techniques.
  • Customer service best practices.

Why Work with Us:

Join a dynamic and supportive team that is passionate about delivering exceptional customer service. As a valued member of our team, you will have the opportunity to:

  • Work on challenging projects that make a real difference.
  • Develop new skills and knowledge through ongoing training and development programs.
  • Enjoy a collaborative and inclusive work environment.

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