Senior Performance Coach

15 hours ago

Karachi, Sindh, Pakistan beBeeCustomer Full time $60,000 - $80,000
Job Title: Team Coach

A highly skilled professional with a strong background in customer service, particularly within the pharmaceutical and call center sectors. This individual possesses exceptional communication, interpersonal, and coaching skills. They are adept at managing high-pressure environments while consistently meeting targets and deadlines. Proficient in MS Office, reporting, and Learning Management Systems (LMS), with a solid track record in training design, documentation, and project execution.

This role requires a detail-oriented, methodical approach, strong analytical thinking, and the ability to influence and collaborate across cross-functional teams. The ideal candidate will be highly disciplined, flexible, and skilled in multitasking, time management, and delivering impactful results in dynamic work settings.

Key Responsibilities:
  • Communication Skills: Strong verbal and written communication skills are essential for this role.
  • Pressure Management: Proven ability to work under pressure and meet targets is mandatory.
  • Customer Service: Mandatory background in customer service, preferably in the pharmaceutical sector.
  • Technical Skills: Proficiency in MS Office and strong reporting skills are required.
  • Interpersonal and Coaching Skills: Excellent interpersonal and coaching skills are necessary for success in this role.
  • Time Management and Discipline: Effective time management, discipline, and teamwork are essential for delivering impactful results.
  • Multitasking: Ability to multitask and manage flexible working hours is crucial.
  • Attention to Detail: A detail-oriented approach with the ability to meet deadlines is vital.
  • Learning Management Systems: Strong understanding of Learning Management Systems (LMS) is required.
  • Call Center and Pharma Operations: Solid grasp of call center and pharma operations is necessary.
  • Analytical and Problem-Solving Capabilities: Strong analytical and problem-solving capabilities are essential for success in this role.
  • Project Management: Ability to independently manage projects and deliver within tight deadlines is crucial.
  • Documentation, Training Design, and Content Specification: Skilled in documentation, training design, and content specification.
  • Influencing and Engagement Abilities: Strong influencing and engagement abilities across teams are necessary.

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