
Customer Complaints Specialist
1 day ago
Key Responsibilities:
We are seeking a professional to handle customer complaints in a timely and efficient manner.
The successful candidate will be responsible for ensuring that all customers receive a satisfactory response to their complaints.
This involves investigating complaints comprehensively and objectively, liaising with internal staff and external stakeholders as necessary, and communicating outcomes to customers.
The role also requires the ability to work effectively as part of a team, promote team working and share ideas.
Additionally, the successful candidate will be required to document and maintain accurate records of all complaints, including investigation notes and any correspondence with customers.
Requirements
Qualification and Experience:
A minimum of 1 year's experience in a customer service and/or quality/complaints function is essential.
Candidates must possess a meticulous eye for detail and be able to prioritize effectively.
They should also have excellent problem-solving skills, be highly organized and willing to undertake training needed to fulfill the changing requirements of the job.
Work mode:
Work from Office.
Shift Time:
10am-7pm.
Benefits
We offer a competitive salary and a comprehensive benefits package, including opportunities for career growth and development.
We are an equal opportunities employer and welcome applications from all qualified candidates. The successful candidate will be expected to undergo a thorough background check prior to commencement of employment.
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