Assistant Customer Service Manager

1 week ago

Karachi, Sindh, Pakistan beBee Careers Full time

Customer Service Excellence

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We are seeking a dedicated and customer-focused individual to join our team as an Assistant Manager Customer Services. In this role, you will be responsible for delivering exceptional customer service through 24x7 support for their complaints & queries.

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Main Responsibilities:

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  • ">
  • Act as the main POC between client and company.">
  • Interact and communicate with the client through personal visits/phone/email on a regular basis to ensure strong relationship, complaint handling, billing collection, and upsell opportunities.">
  • Carry out continuous analysis and report on performance and growth of the account.">
  • Identify business opportunities and ascertain potential of clients and convert these opportunities into revenue for company.">
  • Resolve queries /complaints of clients through strong and timely follow up with the concerned departments of company.">
  • Ensure timely collection of monthly bills and resolve billing queries in time to ensure collection within time lines.">
  • Generate analytical reports (complaints, traffic and requirements) to assist the Business Manager to take appropriate decisions.">
  • Ensure compliance with company SOPs in execution of activities.">
  • Perform additional assignments and responsibilities as assumed or requested by supervision.">
    • ">
    • Job Specifications:">
  1. ">
  2. Min. Graduate with good oral and written communications.">
  3. Mature (30 plus age).">
  4. Advance level knowledge of MS Office.">
  5. Good interpersonal skills.">
  6. Well groomed.">
  7. Outgoing.">
    1. ">

This is a challenging opportunity for a highly motivated and experienced professional who can deliver exceptional results in a fast-paced environment.

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Please submit your application if you have the necessary qualifications and experience required for this role.

">
  • ">
  • About This Role:">
    • ">
    • Deliver exceptional customer service through 24x7 support for their complaints & queries.">
    • Act as the main point of contact between client and company.">
    • Manage relationships with clients to achieve sales and revenue targets.">
    • Conduct market research and analyze data to identify business opportunities.">
    • Demonstrate excellent communication and interpersonal skills to work effectively with internal and external stakeholders.">
    • Satisfy all job requirements specified in the job description.">
      • ">
      • About Us:">

We are a dynamic organization committed to excellence in customer service and sales.

">

We offer a supportive and collaborative work environment with opportunities for career advancement.

">
  • ">
  • Contact Information:">

Please submit your application via email to [insert email address].

">
  • ">
  • Required Skills and Qualifications:">
    • ">
    • Excellent customer service and communication skills.">
    • Strong analytical and problem-solving skills.">
    • Ability to work in a fast-paced environment.">
    • Experience in sales and customer service.">
    • Bachelor's degree in Business Administration or related field.">
    • Minimum 3 years of experience in a similar role.">
    • Advance level knowledge of MS Office.">
    • Good interpersonal skills.">
    • Well groomed.">
    • Outgoing.">
      • ">
      • About The Company:">

We are a dynamic organization committed to excellence in customer service and sales.

">

We offer a supportive and collaborative work environment with opportunities for career advancement.

">
  • ">
  • Contact Information:">

Please submit your application via email to [insert email address].

">

,

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