Software Implementation Specialist

2 weeks ago

Lahore, Punjab, Pakistan beBeeApplication Full time

Are you a skilled professional with experience in application support and software implementation?

Job Description:

We are seeking an Application Support Analyst to join our team based in Lahore. This role requires a minimum of 3 to 5 years of experience in a similar position, with a strong background in troubleshooting software issues, conducting user training, and report generation.

  1. Develop and maintain utilities and automated reporting tools to streamline operations and improve decision-making.
  2. Conduct user training sessions to ensure effective application use and adoption of new features.
  3. Coordinate with external vendors and development teams for issue resolution, application enhancements, and system updates.
  4. Support application implementations and provide front-end support during deployment and post-go-live phases.
  5. Create reports using queries and troubleshoot data/reporting issues in real-time.
  6. Automate recurring processes, track application issues, and document changes.
  7. Manage job scheduling, availability, clustering, and replication tasks related to applications.
  8. Troubleshoot performance issues impacting application usability.
  9. Monitor and maintain audit controls and log files to ensure data integrity and security compliance.
  10. Propose and implement stored procedures and functions to enhance control and automation.
  11. Coordinate cross-departmental training and support software implementation efforts.
  12. Manage user roles, accounts, and access levels within applications.
  13. Assist with report logs, user form edits, and UI/UX improvements.
  14. Prepare and deliver detailed reports and presentations for stakeholders and management.
  15. Analyze application performance metrics and resolve system issues promptly.
  16. Oversee development timelines for software updates and enhancements.

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
  • Relevant certifications such as ITIL, Microsoft Certified: Azure Fundamentals, or SQL certification are advantageous.

Benefits:

  • Mid-senior level opportunity with full-time employment.
  • Information Technology job function with opportunities for growth and development.

Others:

  • Active job posting with referrals increasing chances of interviewing.

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